Online Ordering

Uplight Group reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission; if your credit card has been charged for a purchase and your order is canceled by Uplight Group, Uplight Group will directly issue credit to your credit card. For product returns, please see Uplight Group’s Return Policy.

Shipping & Delivery Times

Items that cannot be shipped by USPS, UPS or FedEx package delivery may be subject to additional handling and freight charges. Uplight Group will notify you within 24 Hours of purchase if your order is subject to additional shipping charges, at which time you may cancel your order without penalty if you do not agree with additional charges.

Uplight Group strives to provide its customers with the most accurate information on product availability. Most items will ship from Uplight Group’s warehouse in Miami within 24-48 hours of purchase. However, non-stocked items may take 8-10 weeks for delivery. Most items are imported from outside the USA and may experience delays in transit and customs processing that are outside of Uplight Group’s control. Some custom items, large quantity orders, artisanal items and special orders may experience longer delivery times. If your purchase or project is time sensitive, it is strongly suggested that you contact us at service@uplightgroup.com or via phone at 305.621.9602

Cancellation Policy

Uplight Group offers top-quality unique lighting fixtures from around the world. Most items are stocked in the USA. However, some items are imported from overseas based on the orders received. In turn, orders can only be cancelled up to 24 hours after being placed. All cancelled orders after 24 hours of being placed and prior to shipment will incur a 50% fee. Orders cannot be cancelled after they have been shipped or if they are in transit from overseas factories. Clients must request approval for order cancellations in writing to service@uplightgroup.com. Cancellation approval can only be provided in writing by an authorized Uplight Group representative.

Damages, Defects and Errors

We strive to ship your order correctly and with the proper packing material to reduce damage in transit. Failure by the customer to make a claim against Uplight Group within 3 business days from delivery date or installation of the product in any form will constitute acceptance of the goods and the customer will waive the right to make claims of any damages, errors or shortages. Kindly report any damages in writing to service@uplightgroup.com. If the claim is approved, Uplight Group will issue a Return Goods Authorization (RGA) number and arrange return shipment and replacement of damaged/incorrect items. If, for any reason, the customer decides they do not want the damaged or incorrect item replaced, the standard return policy terms will apply to the damaged/incorrect item. Please refer to our returns policy for further information.

Returns, Credits and Refunds

All returns must first be approved by an authorized Uplight Group representative. Any non-approved return will be refused and/or discarded. Uplight Group will only process requests for returns that are received within 10 days of receipt of order. Kindly send your return request in writing to service@uplightgroup.com. If the request is approved Uplight Group will issue a Return Goods Authorization (RGA) number and provide instructions for the return shipment. The client is responsible for return shipping charges.  Returned merchandise must be received by Uplight Group within 10 calendar days after we issue the RGA. Returned merchandise must be in original packaging, in resellable condition and not installed. Return credit will not be approved if the product is received in poor condition due to unsatisfactory packaging. For this reason, we strongly advise the use an insured, trackable shipping method for returns. Once returned merchandise is inspected and return is accepted, Uplight Group will issue a credit/refund to the client. A 35% re-stocking fee will be deducted from the credit/refund for the return of goods that are non-defective. Shipping fees will not be included in the refund under any circumstance.

The following items are not eligible for return under any circumstances:

• Items sold as “closeout” or “open box item”
• Custom Made Items (Items made to order or adapted based on the specification of the client)
• Replacement parts
• Items received without prior return authorization
• Items received without all original packing material
• Items received damaged or in non-sellable condition
• Items received after 10 days of return authorization

 

Also read:

General Terms and Conditions of Use

Product Limited Warranty

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Privacy Policy